The Pure Sleep Bedding Range of mattresses are covered by the following manufacturers pro rata guarantee. Each Pure Sleep Bedding mattress model has a specific warranty and this can be found on each individual model page. Your Pure Sleep Bedding mattress will have either a 2 year, 5 year or 10 year pro rata guarantee. The warranty period is dependent on the model you have purchased.
Congratulations on purchasing a Pure Sleep Bedding Mattress.
- Quality, care and craftsmanship are designed into every sleep system we manufacture, ensuring you years of luxurious comfort and sleep.
- Your Pure Sleep Bedding product will be replaced or repaired without charge at the manufacturer’s discretion, should your mattress be defective because of fault workmanship or structural defects.
- Body impressions are caused by natural compressions of quality upholstery materials and are not structural defects. Insulation materials will soften slightly in predominant sleeping areas (compression points).
- Body impressions are the result of contour comfort. This means the mattress is conforming to your body’s alignment, before settling into its final position.
- To ensure optimum mattress performance and even wear and tear, rotate your mattress end to end and flip alternatively every 2 weeks during the first 3 months of use. There after turn at least every month to let your mattress adjust to your body weight. If you have purchased a single sided mattress, simply rotate your mattress end to end.
- Guarantee shall not apply if bedding is burnt, soiled, abused, damaged or in an unsanitary condition.
- We recommend the use of a high quality moisture-proof mattress protector to extend the life and hygiene of your mattress. This product is available for purchase on this website.
- The mattress performs best on a Pure Sleep Bedding ensemble base which provides it with optimum support. Please be aware that slat or posture slat bases do not provide the correct support this mattress requires and your warranty may be void if the base does not have the correct level of support.
- Your Pure Sleep Bedding limited guarantee is valid only to the original purchaser.
- All transportation costs are the sole responsibility of the purchaser.
- A service and handling charge will apply.
- Claims under this warranty are subject to proportional time adjustment for fair wear and tear.
- This guarantee is limited to any one user not exceeding 100kg. For persons exceeding this weight please contact our factory for an alternative model.
- In the unlikely event that you observe a defect please write directly to us via post or email and include photos of the problem. Should you wish to claim warranty under this limited guarantee, you must provide a copy of your purchase receipt to show proof of purchase.
Pure Sleep Bedding
1/25 South Pine Road
Brendale Qld 4500
Ph: (07) 3205 6088
Fax: (07) 3205 6133